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Service Design Talks 20/1

On 20 January we will be getting together again to discuss another recently published and interesting book related to Service Design. This time it’s Tim Brown’s new book ‘Change by Design’. A must read...

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Tools for tomorrow’s public policies

About sixty representatives, researchers, sociologists and creatives met up at La Boate, in Marseille, to invent tools for tomorrow’s public policies, and imagine the future of the 26 french regions....

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Call for papers on Service Design

The academic journal Behaviour and Information Technology has accepted to publish a special issue on ‘Services and Human-Computer Interaction: New Opportunities’. A call for papers, explaining the...

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Next Service Design Network conference in Berlin

Bas was invited to sit on the Programme Board of the next Service Design Network conference (SDNC10) and took part in a first meeting in Koeln this weekend. Others in the board are: prof. Birgit Mager,...

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Reach: Global Design Research Network

Reach is a network of highly skilled and experienced companies around the world with a deep expertise in design research. Our experience in both design and customer research enables us to seamlessly...

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Meet the team

STBY has a small and highly specialised team of senior researchers and consultants. We have extensive experience with research, strategy, design and project management. We are used to working in...

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New website Service Design Netwerk Nederland

We finally managed to sit down together for a day and compile a coherent website for the Dutch Service Design Network. The design had been prepared by EdenSpiekermann for a while already, but we were...

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Laura Pandelle

Laura is a talented and very committed design student at ENSCI-les Ateliers in Paris. She worked with us on various projects as a design researcher. She has assisted the UK research team with tasks...

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Service Design Thinks Amsterdam

The first Service Design Thinks event in Amsterdam on 18 February was a great succes. The beautiful room, generously offered to us by the Waag Society, was packed with people from various backgrounds...

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Guest lectures at Business Schools

Geke van Dijk has been invited to give guest lectures at executive seminars in two different Business Schools. On 8 February she spoke at the Tias Nimbas Business School (University of Tilburg, NL) in...

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Design Research for Service Innovation

Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...

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Global Design Research network

As part of the global design research network Reach we are conducting two international researches: Charging up around the world Together with all Reach partners we participate in a global study on how...

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Invited talk at Service Systems Forum in Cambridge

Geke van Dijk was invited to speak on Service design and Open Innovation at the Service Systems Forum in Cambridge. This Forum takes place on a monthly basis at St. John’s College in Cambridge and i...

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Join our participant network

When we kick off a new research project, one of the first things we do is search for participants. We look for people in all shapes and forms and a variety of interests. The area of interest in a study...

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Keynote presentation at CHI.nl

Geke van Dijk gave a keynote speech at the CHI.nl conference on 11 June in Leiden. The title was ‘Change: moving on the the next level’. The talk was an appeal to pioneers in the HCI field in The...

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Co-creation event

On 24 June STBY participated in the first co-creation event in The Netherlands. The dense program of presentations and workshops offered an excellent opportunity to get an overview of the various types...

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Service Design drinks in Amsterdam

Motivated by last month’s success of the Service Design drinks in Utrecht, we have initiated a new event for this month. On Wednesday 29 July we are meeting from 6.30 pm at cafe Kobalt in Amsterdam...

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Change: Moving On to the Next Level

Keynote presentation by Geke van Dijk at the CHI Nederland conference in Leiden (11 June 2009). (PDF 4,6 Mb. The presentation has also been recorded on video and can be viewed on Vimeo.

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Never a dull moment…

Dynamic as ever, STBY has moved to a new office in Amsterdam. Although we really liked the previous studio we shared with Spunk, it was time to move on and change locations. Our new studio is in the...

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Training in Design Documentaries

As part of the Executive Master Course in Information Management at the University of Amsterdam, Bas Raijmakers coordinated a series of lectures and workshops on Design Documentaries. After an inital...

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